Quick, honest answers
Frequently Asked Questions
Ordering, delivery, tracking, returns and products—without making you dig through policy pages.
Are Luvee products genuine?
Yes. Luvee is an independent retailer selling genuine, brand-sealed products sourced through legitimate supply channels. The product label controls manufacturer, importer, ingredients, warnings and expiry details.
Which payment methods do you accept? Is COD available?
Cashfree processes supported UPI, cards, net banking and wallets. New orders are prepaid only, with full payment collected online. Cash on delivery is temporarily unavailable. Shipping is ₹69 below ₹499 and ₹49 from ₹499. See the Shipping Policy for details.
How much is delivery?
Shipping is Rs. 69 below Rs. 499 and Rs. 49 at Rs. 499 or more. The final GST-inclusive total is shown before you pay.
When will my order arrive?
Orders normally dispatch within 1–2 business days. Delivery outside Raipur is typically 3–7 business days after dispatch. Raipur same-day or next-day delivery is subject to cutoff, stock, address and rider availability.
How do I track my order?
Open your Luvee account for order history, or use the Delhivery waybill sent by SMS, WhatsApp or email after dispatch on our Track Order page. If tracking is stuck or says delivered incorrectly, contact us with the order number.
What can I return?
We do not accept change-of-mind returns for cosmetics and personal-care products. Tell us within 3 days of delivery about a wrong, missing, damaged, defective, deficient, spurious or materially misdescribed item. Commercial limits do not remove non-excludable legal remedies.
Do I need an unboxing video?
For transit damage, send an unboxing video where reasonably possible because it helps us assess the parcel and courier claim. Its absence does not automatically defeat a valid claim or a remedy available under law.
How and when will I receive a refund?
When a monetary refund is due, we initiate it to the original payment method within 7 days after approval or required return/inspection. Your bank or payment provider can take longer to post it. You may affirmatively choose a six-month Luvee gift card instead.
Can I cancel an order?
Request cancellation within 15 minutes of ordering or before dispatch, whichever allows longer. Existing orders retain their original payment and refund terms. See our Terms, Refund Policy and Shipping Policy.
How do I sign in to my Luvee account?
Use the email address from checkout. Shopify emails you a one-time verification code—there is no Luvee password to remember. Your account shows orders and delivery status.
How do I contact Luvee or raise a complaint?
WhatsApp or call +91 97707 88800, or email support@luvee.in, Monday to Saturday, 10 a.m.–7 p.m. IST. Include the order number. Grievance Officer Madhur Agrawal aims to acknowledge complaints within 48 hours and resolve them within one month.